For the full period of the guarantee, our flooring is guaranteed to be:
FADE RESISTANT – fading from sunlight or artificial light
WEAR RESISTANT – the decorative laminate will not wear through
STAIN RESISTANT – everyday spills mopped up in good time
IMPACT RESISTANT – objects that fall on the flooring will not damage it
CAD floor boards should be installed and cared for as instructed. The floor should not be subject to extraordinary levels of stress, moisture or be treated inappropriately (e.g. subjected to mechanical damage, scratched or any unsuitable cleaning processes).
CAD floors must only be laid in appropriate rooms and fitted in accordance with the floor products installation guide.
Any damage caused by a pointy or sharp edged object is not covered by the guarantee. The maximum height an object may fall from is 150cm and should weigh no more than 1kg.
Scope of guarantee
On finalisation of a valid guarantee claim, CAD will provide the customer with replacement laminated boards from the current range. Any fitting costs that arise, including the removal of old flooring and profiles, shall not be the assumed responsibility of CAD and does not form part of this guarantee.
How do I make a claim under the guarantee?
If you feel you have a valid claim for damage under the guarantee as specified above, contact CAD immediately and submit a letter stating your complaint. Please include photos and attach proof of purchase, as no queries will be entertained without it.
CAD reserves the right to inspect the laminate flooring in question upon receipt, and may further choose to send the board to the manufacturer for testing.
Damaged panels
In the unlikely event of a laminated flooring panel being damaged, there are several options. Provided the damaged area is relatively small, it can be treated using a repair kit or parquet sealant. If the damage is more serious, a professional installer will be able to replace the entire panel if needed.
Abrasion
Abrasion is defined as the complete removal of the décor layer in at least one area greater than 1cm2 in size.
FADE RESISTANT – fading from sunlight or artificial light
WEAR RESISTANT – the decorative laminate will not wear through
STAIN RESISTANT – everyday spills mopped up in good time
IMPACT RESISTANT – objects that fall on the flooring will not damage it
CAD floor boards should be installed and cared for as instructed. The floor should not be subject to extraordinary levels of stress, moisture or be treated inappropriately (e.g. subjected to mechanical damage, scratched or any unsuitable cleaning processes).
CAD floors must only be laid in appropriate rooms and fitted in accordance with the floor products installation guide.
Any damage caused by a pointy or sharp edged object is not covered by the guarantee. The maximum height an object may fall from is 150cm and should weigh no more than 1kg.
Scope of guarantee
On finalisation of a valid guarantee claim, CAD will provide the customer with replacement laminated boards from the current range. Any fitting costs that arise, including the removal of old flooring and profiles, shall not be the assumed responsibility of CAD and does not form part of this guarantee.
How do I make a claim under the guarantee?
If you feel you have a valid claim for damage under the guarantee as specified above, contact CAD immediately and submit a letter stating your complaint. Please include photos and attach proof of purchase, as no queries will be entertained without it.
CAD reserves the right to inspect the laminate flooring in question upon receipt, and may further choose to send the board to the manufacturer for testing.
Damaged panels
In the unlikely event of a laminated flooring panel being damaged, there are several options. Provided the damaged area is relatively small, it can be treated using a repair kit or parquet sealant. If the damage is more serious, a professional installer will be able to replace the entire panel if needed.
Abrasion
Abrasion is defined as the complete removal of the décor layer in at least one area greater than 1cm2 in size.